Refund and Returns Policy

At Connected Energies, we personally purchase our treasures with intuition and love. Each piece is cleansed and charged ready to join their new home. 

We have a 3 point product check, before your treasure leaves us. 

1. Inspection at suppliers.
2. Inspection when cleansing & charging.
3. Inspection when we pick & pack your order.

While we take the greatest care, regretfully your items may be damaged through transit. Please contact us via connectedenergies@iinet.net.au within 48hrs of you receiving your package should you require an exchange or credit.

Store credits will be at the discretion of Connected Energies.

 

Jewellery
  • We allow exchanges or credits if you require a change in size.
  • We do not offer exchange or credits for change of mind.  
  • Earrings cannot be exchanged or credited for any reason.

 

Crystals
  • Crystals and minerals are natures gift. What you may consider a ‘flaw’, is their journey. Credits or exchanges will not be available.