Shipping & Returns

Shipping Rates

We will endeavour to process your orders as quickly as we can. Where we are inundated with orders, we may be delayed in processing your order. Please allow up to 1-5 business days for processing in addition to the given shipping timeframes below.

Shipping   Cost  Timeframe


over 1kg



3-6 Business Days


over 1kg 



1-4 Business Days

Click & Collect

Indented Head, VIC 3223

Free Allow for 5 business days for processing. We will contact you for collection details. 

Please allow an additional 5 business days for processing intuitive gift pack orders. 

Returns & Exchanges 

At Connected Energies, we personally purchase our treasures with intuition and love. Each piece is cleansed and charged ready to join their new home. 

We have a 3 point product check, before your treasure leaves us. 

1. Inspection at suppliers.

2. Inspection when cleansing & charging. 

3. Inspection when we pick & pack your order. 

While we take the greatest care, regretfully your items may be damaged through transit. Please contact us via within 48hrs of you receiving your package should you require an exchange or credit.

Store credits will be at the discretion of Connected Energies. 

  • Jewellery
    • We allow exchanges or credits if you require a change in size. 
    • We do not offer exchange or credits for change of mind.  
    • Earrings cannot be exchanged or credited for any reason.
  • Crystals 
    • Crystals and minerals are natures gift. What you may consider a 'flaw', is their journey. Credits or exchanges will not be available.